Click on a question below to view the answer
Frequently Asked Questions
For the New Patient Program, I recently had lab work done. Can I use those results instead of repeating the lab work included in the program? Will this reduce the cost?
You may share your recent lab results, and we will review them as part of your case. However, participation in the New Patient Program still requires completing our Comprehensive Blood Testing.
This is because we include specific biomarkers that help us better understand your current health status and overall clinical picture. Even if some of these markers are present in your recent labs, we still need updated testing to ensure accuracy and consistency, as results can vary over time.
Because of this, the program fee remains the same. The $750 initial payment is the standard cost for the New Patient Program and does not change based on outside lab work.
Do you accept insurance?
We are a private pay clinic and do not directly accept insurance. However, we can provide a superbill upon request, which you may submit to your insurance provider for possible out-of-network reimbursement. Coverage depends on your individual insurance plan.
Insurance does not typically cover membership-based services. How does reimbursement work in this case?
Insurance companies generally do not reimburse membership fees or services that have not yet been rendered. We provide a superbill only for completed services that have already been provided.
If you choose to submit for possible out-of-network reimbursement, the superbill will reflect the specific services you received after they are completed. Approval and reimbursement, if any, will depend entirely on your individual insurance plan.
How does payment work?
Your initial visit is paid for when you book your appointment. If you decide to join a program or membership, the remaining payments will be charged monthly.
Can I pay after my visit?
No. We follow a strict prepayment policy for all visits and services. Payment is required before your appointment to confirm and secure your booking.
We collect payment upfront because significant resources are dedicated to your care prior to your visit, including the cost of ordering laboratory testing and reserving a 90-minute appointment exclusively for you. This helps us provide a thorough, personalized experience while ensuring appointment availability for all patients.
Are there fees for rescheduling an appointment?
Yes. Your 90-minute appointment is reserved just for you, and we spend time preparing for your visit in advance. If you need to change your appointment, please let us know as early as possible.
- Less than 48 hours’ notice: $100 rescheduling fee
- Missed appointment (no-show): $200 rescheduling fee
- After 2 no-shows, we will no longer be able to reschedule appointments.
Please note that the initial payment and any rescheduling fees are non-refundable. If your lab work has already been completed, we will send you the results, but provider review, interpretation, and recommendations will not be included.
I was seen here years ago. Can I proceed with enrolling in the existing patient membership?
No. If you were seen here several years ago, you will need to re-establish care as a new patient. This means you must enroll in the New Patient Program first before you can transition into any existing patient membership.
This allows us to properly update your medical history, reassess your current health status, and ensure you receive safe and appropriate care moving forward.
What biomarkers are included in the Initial Testing?
Our Initial Testing includes a comprehensive set of biomarkers designed to give a full picture of your overall health, hormonal balance, inflammation levels, metabolic function, thyroid health, and nutritional status.
For Female patients, the panel includes:
- CBC (Complete Blood Count)
- Comprehensive Metabolic Panel (CMP)
- C-Reactive Protein, High Sensitivity (CRP, HS)
- Estradiol (E2)
- Ferritin
- Hemoglobin A1c
- Homocysteine
- Insulin, Fasting
- Iron + Total Iron Binding Capacity
- Lipid Panel
- Progesterone
- Testosterone (Free & Total with SHBG)
- Thyroid Panel
- Thyroid Peroxidase Antibodies (TPO Ab)
- Uric Acid
- Vitamin B12 & Folate
- Vitamin D, 25-OH (Total)
For Male patients, the panel includes:
- CBC (Complete Blood Count)
- Comprehensive Metabolic Panel (CMP)
- C-Reactive Protein, High Sensitivity (CRP, HS)
- Estradiol (E2)
- Ferritin
- Hemoglobin A1c
- Homocysteine
- Insulin, Fasting
- Iron + Total Iron Binding Capacity
- Lipid Panel
- PSA (Prostate-Specific Antigen)
- Testosterone (Free & Total with SHBG)
- Thyroid Panel
- Thyroid Peroxidase Antibodies (TPO Ab)
- Uric Acid
- Vitamin B12 & Folate
- Vitamin D, 25-OH (Total)
These markers help us evaluate your overall metabolic health, hormone balance, cardiovascular risk, thyroid function, inflammation, and nutrient status in a comprehensive way.
Still have questions?
We're here to help. Contact us or book an appointment and our team will be happy to assist you.
